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Complaints Procedure

Complaints Handling Procedure

It is the aim of Jackson Lile & Close to provide an efficient service to its clients. However, sometimes things go wrong and if you have any cause for complaint, then the following procedure will be implemented.

  1. We have appointed Mr. Terry Close MRICS IRRV, Principal of Jackson Lile & Close to deal with your complaint. If you have a question, or if you would like to make a complaint, please do not hesitate to contact him.
  2. If you have initially made your complaint verbally - whether face-to-face or over the telephone, please also make it in writing, addressed to Mr. T.G. Close, 12/13 King Street, Wolverhampton, WV1 1ST. This is to ensure that we fully understand exactly what your complaint is and have a written record of it.
  3. Following the provision of any additional information, or possibly a re-inspection of your property. We will consider your complaint as quickly as possible. We will provide you with a full response or, if that is not possible, an update on what is happening with your complaint, within 28 days.
  4. If you remain dissatisfied with any aspect of our handling of your complaint then we are prepared for the matter to be referred to the Ombudsman Services: Property, Po Box 1021, Warrington, WA4 9FE.

12/13 King Street,
VW1 1 ST
Telephone: 01902 712812
Fax: 01902 426084
Email: jacksonlileclose@btconnect.com

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